Below are a list of frequently asked questions that we often receive. If none of these answer your query then please contact us

I would like a quote but do not want to commit yet, is this possible?

Yes! We offer a no obligation consultation for free. All we need is a recent bill or your current connectivity information to undertake a comparison of our speeds and prices against yours.

How can I get a free consultation?

You can either email us or phone 0800 316 8268. Our lines are open 8am-6pm and we will respond to any email enquiries as soon as possible.

What areas do you provide your services to?

We are based in the North of Scotland and provide services to customers across the UK. We can work with any client, no matter your location or the size and type of business.

Why should I switch to using Assured Telecoms?

With over 20 years' experience, we can provide bespoke telecommunications services like no other. We do not operate call centres and can guarantee that when you need to phone us, you will speak to a highly skilled professional who will know you and your business. Our customer retention rate is 99.2% and we can help you save up to 35% on your current costs. Still unsure if you should switch? Contact us today to discuss further how we can help you become better connected.

How long does switching to Assured Telecoms take?

Transferring is easy and is basically a billing change! There will be no disruption to your service when you switch to us.

How do you ensure that we are receiving the best possible service?

We actively monitor connections to ensure our service is the best service while also not operating call centres. The constant monitoring of our customers lines also means that if better products become available, we can let them know.

I'm a current customer and I was wondering if they are troubleshooting user guides I can follow?

On our Self Help page we provide our current customers with guides on how they can troubleshoot their products if necessary. We encourage our customers to try all of the steps on these guides before getting in contact with us for technical queries.

What is your Partner Program?

The partner program allows partners to refer their customers to Assured Telecoms while being able to receive a commission, with the peace of mind that their clients will receive a high level of customer support. Learn more here

What is The Big Switch Off?

In 2025 BT will be switching off the PSTN and ISDN service. If you use these as your lines, we can help you to ensure you are ready for the big switch off. Contact us today or read our Blog on The Big Switch Off for more information.

What Covid-19 measures are in place?

We have a blog post which explains the measures we have in place to ensure the safety of you and your staff, as well as us at Assured Telecoms. Read it here

Can you help with Home Working?

Yes we have facilitated many of our clients in making the move from office to home working. Our VoIP systems are ideal for accommodating a seamless move from an office based phone system to a truly cloud based solution.

I have heard about the Scottish Broadband Voucher Scheme, are you able to help me receive superfast Wi-Fi?

Yes we are registered suppliers of the Scottish Broadband Voucher Scheme (SBVS). Visit our page that is dedicated to help reach a 100% digital Scotland. This is for businesses and domestic addresses.